dPaisa is a forward-thinking digital payment platform developed by Goldmine Business Group Pvt. Ltd., headquartered in Kathmandu, Nepal. Our mission is to make digital financial services accessible, secure, and user-friendly for every Nepali citizen - from urban centers to rural communities. We are committed to transforming how people manage money by enabling cashless transactions, financial inclusion, and digital literacy. dPaisa combines cutting-edge technology with a deep understanding of localneeds to create a seamless financial ecosystem.

• Step 1: Download the app
  Android users: Open the Google Play Store, search for “dPaisa,” and tap Install.
  iOS users: Open the App Store, search for “dPaisa,” and tap Get (or the cloud icon).
• Step 2: Open the app
  Open the app from your home screen.
• Step 3: Register or Sign Up
  Select Register or Sign Up, and enter a valid Nepali mobile number (e.g., 98XXXXXXXX).
• Step 4: Verify your mobile number
  You will receive a One-Time Password (OTP) via SMS, which you must enter to verify your number.
• Step 5: Complete your registration
  Fill in your basic details such as Country, Full Name, and Email.

You’ll need any one of the following, valid and current:

1. Nepali Citizenship Certificate
2. Nepalese Passport
3. Nepalese Driving License
4. NID (National Identity Document)

KYC (Know Your Customer) is a mandatory process used to verify the identity of individuals registering for a dPaisa wallet. Verification is carried out using valid government-issued documents, such as a Nepali citizenship certificate, passport, NID or driving license.

No transactions are permitted for non-KYC verified customers as per Nepal Rastra Bank’s mandate effective from Shrawan 1, 2081 (mid July 2024).

Feature	What You Can Do
Recharge	Top-up mobiles easily
Bills	Pay utilities (electricity, water, internet, TV…)
Wallet Transfers	Send/receive with other dPaisa users
Remittance	Receive Remittance Easily / Transfer to Bank Account Easily
QR Payments	Pay merchants via QR codes
Bus/Flight Booking	Book Bus/ flights within the app
Market Place	Pay for goods/services at partner stores
Insurance	Pay your insurance premiums via dPaisa

You can load funds in dPaisa through:

• Mobile Banking
• Link Account
• eBanking
• Connect IPS
• Visa/Master Card
• dPaisa Agent / network
• Remittance

Yes, it is safe to use dPaisa.

• PSP license from Nepal Rastra Bank (NRB)
• Daily monitoring of transactions
• Experienced staff for handling queries and providing real-time support.

Yes, you can transfer an amount to your Link account or other Bank Account (Under the rules and regulations per NRB).

You can also send money through wallet to wallet on dPaisa network; however, a user won’t be able to transfer funds to another wallet.

Reset Password

1. Click on the “Forgot Password” option on the login screen.
2. Enter your registered Mobile Number or Email Address.
3. You will receive an OTP via SMS.
4. Enter the OTP code in the app.
5. Set your new password.
6. Confirm the password by entering it again.
7. Tap Submit to complete the process.

Password Format Requirements:
Your new password must meet the following criteria:

1. Minimum 8 characters
2. Start with 1 Capital letter (e.g., A–Z)
3. Followed by small letters (a–z)
4. Include at least 1 special character (e.g., @, #, $, %, etc.)
5. Include at least 1 number (0–9)

MPIN Reset Process

1. First, please log in to the app.
2. Then go to the “MPIN” option.
3. Enter your MPIN number.
4. Then confirm your “MPIN”.

• Immediately contact our support team and provide transaction details such as:
  • Mobile number/account sent to
  • Amount
  • Date and time
  • Reference/transaction ID
• Our support team will verify the transaction and check the transaction logs and confirm the error.
• Further steps will then be taken.

When a transaction is stuck in the processing state, it means the system hasn’t yet confirmed whether it was successful or failed. This may be due to network issues, server delays, or payment gateway problems. In such cases:

• The transaction status remains temporarily pending.
• Funds may be placed on hold until the final status is confirmed.
• The system usually resolves the status within a few minutes or hours.
• If unresolved, it’s either reversed automatically or handled manually by the support team.
• Users are strongly advised to refrain from retrying the transaction immediately, as it may result in duplicate transactions.

Dormant

• The account becomes dormant if you don’t make a payment for 6 months.

Suspended

• If the ending balance exceeds Rs. 50,000, the account will be automatically suspended.
• Due to entering the wrong password more than …… times.
• Due to entering the wrong MPIN more than …… times.